When you login to your control panel you are immediately taken to a list of your support tickets. Assigned tickets are at the top if there are any. There are two other sets of list displaying your �Open Tickets� and �Last Closed/ Resolved Tickets� respectively.
Your... 0.00
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More Than One User Views a Ticket
SupportTrio allows you to avoid the confusion, and also double posting, that can arise from having two or more operators trying to answer the same ticket at the same time. This is a typical pitfall of generic systems of email support. When more than one user is... 0.00
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Quick Reply
You are going to use quick reply for making most of your responses to tickets. There is no difference, beyond the text field, between making quick and full replies. The advantage to making a quick reply is that you have the entire ticket in from of you as you compose your response.... 0.00
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Following your list of tickets is a set of options for tickets in your list. Check the boxes by the tickets you wish to create options for. For each set of tickets you can subscribe users, merge tickets, mark tickets resolved, and close tickets. There is another dropdown menu box to the right for... 0.00
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When erroneous characters such as question marks appear in mailings it is usually the result of the charset being set improperly. Symbols and characters not belonging to a charset that is being used will result in strange characters being added to your message. You can easily fix this by opening... 0.00
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