KnowledgeBase
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Version 3.x (46)
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Version 2.5x - 2.6x (68)
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Version 2.11 and below (39)
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Most Recent Articles
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Troubleshooting crons
Your server's cron settings control a number of important advanced functionalities of 1-2-All which require automatic action. If you are...
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Does SupportTrio API support .net technology for using...
Our API is made to accept form POST and to output either serialized array, XML output, or JSON serialized object. Your application should support...
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Creating a new translation / language in SupportTrio 3.x
Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available....
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Upgrading The Software
Backup your current database and your current software directory Be aware the upgrade can take a while to fully process (depending on your server...
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Installing The Software
Unzip the downloaded ZIP file Upload all the files and folders from the main directory (the hd folder in the zip file) to your web server where you...
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Installing SupportTrio on your web server
First, ensure that your web server meets all the necessary requirements to run SupportTrio. Once this is done, you will need: FTP access to your...
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Email Confirmations
Email Confirmations are sent out as confirmation for posted ticket, tickets updated, tickets assigned, and tickets forwarded notification. Scroll...
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Database Backup and Restore
Database backup is needed in case the updater process fails for some reason at any point. If we have that backup (database dump), we can revert...
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Email Piping
Piping is a method of getting emails from your mail server into our products. Unlike the POP account functionality, where the product will...
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Quick Guide for Using Single Sign On
In order to be able to automatically login a user into your ActiveCampaign application/service, you will need to obtain the user's access token...
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Most Viewed Articles
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Setting up your server to forward email to the PIPE script
Piping is a method of getting emails from your mail server into our products. Unlike the POP account functionality, where the product will...
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Email Piping with Cpanel
In the Email Management Tools section, you should find a link labeled "Aliases / Forwarding". Click that link. Click the Add Forwarder link that...
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Adding Custom Pages to the Public Side of Our Products
You can create an entire web site by using only our products. Our products are written in a way that allows our clients to create custom web pages,...
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Convert a Free Version or Free Trial to a purchased version.
If you have already installed the free version or free trial of our software, you can easily convert the installation into a full version. This...
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Installing SupportTrio on your web server
First, ensure that your web server meets all the necessary requirements to run SupportTrio. Once this is done, you will need: FTP access to your...
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Improve email delivery rates by adding an SPF record to...
Simply put, Sender Policy Framework (âSPFâ) records allow you to determine which computers can send email on behalf of your domain....
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Using Our Products in your language
Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available....
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How to switch servers
If, for any reason, you are thinking about switching to a different server, please do the following: - Download current release from your old...
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Login Sources
Most people use a variety of programs on their website; one to manage their forum, another to handle trouble tickets, another still to send their...
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Quick Guide for Using Single Sign On
In order to be able to automatically login a user into your ActiveCampaign application/service, you will need to obtain the user's access token...
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