KnowledgeBase
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Customize (5)
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API (2)
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Widgets (3)
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Common Questions (10)
Frequently Asked Questions for Help Desk software.
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Email Parsing (3)
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Feature Explanations (21)
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Articles
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Installing The Software
Unzip the downloaded ZIP file Upload all the files and folders from the main directory (the hd folder in the zip file) to your web server where you want to install the product. Adjust the file permissions on the following files: If installing on a linux server you should CHMOD the following...
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Upgrading The Software
Backup your current database and your current software directory Be aware the upgrade can take a while to fully process (depending on your server and volume of tickets) Unzip the downloaded ZIP file Upload the main directory to your web server overwriting your current/existing help desk...
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