KnowledgeBase
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Setting up SupportTrio (23)
Instructions for installing and configuring SupportTrio 2.5x
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Using SupportTrio (16)
Instructions for getting the most out of your SupportTrio software.
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Troubleshooting SupportTrio (12)
Detailed solutions to common problems.
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Maintaining SupportTrio (3)
Information pertaining to maintenance of your SupportTrio software installation.
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Customizing SupportTrio (11)
Instructions for customizing the appearance of SupportTrio 2.5x.
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Version-specific problems and fixes (0)
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Articles
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Installing SupportTrio on your web server
First, ensure that your web server meets all the necessary requirements to run SupportTrio. Once this is done, you will need: FTP access to your live web directory Your MySQL host name, database name, username, and password Your SupportTrio serial number Once you have downloaded the...
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Upgrading SupportTrio
You can check to see whether your copy of SupportTrio is up-to-date by going to Settings->Check for Updates. We are constantly improving SupportTrio, so if you experience any problems this is a good place to start; the problems you're experiencing may already be fixed. If you find that there is a...
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SupportTrio Quick Start Guide
SupportTrio allows you to quickly and easily set up a web-based support center and to manage incoming support requests. In this article we will go over the basic steps you will need to take to set up SupportTrio for use on your web site. Of course, the first thing to do is to install SupportTrio on...
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