Under the Tickets menu, you'll find a number of options for viewing your SupportTrio tickets.The main page of the admin interface, which you'll be using most frequently, is the Your Tickets/Open Tickets Page. At the top of this page you will find a link to the last ticket that you viewed, for quick... 0.00
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SupportTrio provides advanced search functionality to help you find the tickets you're looking for quickly.To begin with, the last ticket you viewed is linked to at the top left corner of each page for easy reference. The top right corner of each page has a search box allowing you instant access to... 0.00
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The View Ticket page provides a variety of tools for working with your tickets on an individual basis.The centerpiece of this page is the listing of posts on the ticket, beginning with the original message. You can show or hide any post within the ticket by simply clicking its title bar.Beneath the... 0.00
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SupportTrio's advanced message parsing capabilities allow your administrators to read and answer tickets entirely by e-mail. While this will naturally not offer all the capabilities of the feature-rich SupportTrio web interface, it does offer a number of very convenient abilities.You will first... 0.00
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