SupportTrio provides advanced search functionality to help you find the tickets you're looking for quickly.
To begin with, the last ticket you viewed is linked to at the top left corner of each page for easy reference. The top right corner of each page has a search box allowing you instant access to simple queries. For more complicated searches, choose the "Search Tickets" option from the Tickets menu.
From the search page, you can choose the ticket field or fields you would like to search in (subject, message source, ticket posts, etc.), narrow your search to tickets within one or more departments, and limit the search to tickets listed under any of the ticket statuses.
The Search Tickets page also provides a number of "Advanced Options" which you can access by clicking the "Show/Hide Advanced Options" link at the bottom of the left sidebar. This will allow you to search by ticket priority level, ticket duration, the last poster to the ticket, the satellite desk or desks that the ticket is associated with, as well as the ticket's creation date. You can also specify that the tickets returned by the search should be marked as spam, assigned, or assigned specifically to you. You can specify that the tickets should contain attachments, contain comments, or that they should be rated by the client. Additionally, you can direct the search to find your search query in the tickets' custom fields as well, or to usefull text searching for more comprehensive results. You may also set the number of results you would like to see on each page.
