To customize the appearance of the public section, visit Administration > Public Settings & Styles:
Click "Edit" next to the first item listed, which is the default desk:
Here you can filter what sections show up on the public side.
You can also edit the appearance by checking "Customize Public... 0.00
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Go to Administration -> Settings -> Ticket Fields
Use the top left dropdown bar to select the department you want to change the order of ticket fields for. In this example we selected General using the dropdown. Now that you see dotted lines by each field it means that the fields are now... 0.00
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Most people use a variety of programs on their website; one to manage their forum, another to handle trouble tickets, another still to send their email. An often-requested feature is to use one or another of these programs to authenticate, so that users don't have to maintain more than one login... 0.00
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"Desks" allow you to create multiple public sections, each separated and isolated from each other. You must first enable search-friendly URL's:
Then visit the "Public Settings & Styles" section:
For new desks, start by including your custom URL directory (or SEO Name):
This will be used to... 0.00
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