In order to add a signature login to the software and click on Your Account at the bottom.
Then Click on Your Info at the bottom of the screen.
and there you can set up Signature 0.00
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You can insert custom fields to your email templates or email notifications by clicking on Personalize on the Visual Editor screen when you edit templates.
For notification emails simply go to
Administration -> Settings -> Notification Messages
Click on Edit by one of the... 0.00
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Email Notifications as well as modifying the subject line, from address, and the content contained in the email notification is handled by automations.
First Go to Administration -> Automations
Find the automation that applies to your notification.
In this example we will modify the email... 0.00
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When logging into the help desk ensure that you are using a ticket view that includes the condition the ticket was submitted under and that the user you logged in has access to the department that the ticket belongs to.
Login as the absolute admin
Go to Open Tickets -> Add & Manage Views
Edit the... 0.00
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