You may find that your support staff is dealing with many of the same questions and problems over and over. SupportTrio's Instant Response feature automatically shows users related knowledge base articles and TroubleShooters before submitting the ticket.
Your visitor is presented with a list of the most relevant information from these sources and is then given the option to continue with submitting the ticket or cancel the ticket if they have found the solution. An example Instant Response is provided below.
