Ticket statuses are the actual statuses applied to tickets. The default statuses are:
- Awaiting Response
- Closed
- Not Viewed
- Re-Opened
- Resolved
- Responsed
- Viewed
You can modify existing statuses, as well as add new statuses.
Visit /admin/main.php?action=settings_statuses, and click "Edit" or "Add":
You can modify the actual status name, the style, and other options:
Ticket statuses can be applied to existing tickets in the system:
