Email Parser
The email parser takes your incoming email and creates tickets or applies them as replies to your
existing tickets. It handles all incoming email from any number of POP accounts. Email Filters allow
you to filter the route of new emails. The email parser checks to see if the email is a reply and if so it
applies that email to a specific ticket. It reads any number of attachments in your email and attaches
them to your ticket post. This allows you to send emails back and forth with the other part, but all
information is logged and centralized in SupportTrio.
