KnowledgeBase

Most Recent Articles

• Cronjobs: How To
  I.    The Basics of CronjobsII.   Control Panel Specific InstructionsIII.  Manual SetupIV.  Windows Scheduled Task SetupV.   An...
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• Troubleshooting crons
  Your server's cron settings control a number of important advanced functionalities of 1-2-All which require automatic action. If you are...
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• Does SupportTrio API support .net technology for using...
  Our API is made to accept form POST and to output either serialized array, XML output, or JSON serialized object. Your application should support...
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• Creating a new translation / language in SupportTrio 3.x
  Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available....
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• Upgrading The Software
  Backup your current database and your current software directory Be aware the upgrade can take a while to fully process (depending on your server...
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• Installing The Software
  Unzip the downloaded ZIP file Upload all the files and folders from the main directory (the hd folder in the zip file) to your web server where you...
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• Installing SupportTrio on your web server
  First, ensure that your web server meets all the necessary requirements to run SupportTrio. Once this is done, you will need: FTP access to your...
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• Email Confirmations
  Email Confirmations are sent out as confirmation for posted ticket, tickets updated, tickets assigned, and tickets forwarded notification. Scroll...
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• Database Backup and Restore
  Database backup is needed in case the updater process fails for some reason at any point. If we have that backup (database dump), we can revert...
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• How to add a Knowledge Base Article
  To add a Knowledge Base article:  Click "Add" at the riight of your helpdesk Admin area, Select KB article, Choose your Category, Add your title...
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