Ticket Fields are custom fields that users can include values for when submitting new tickets. This is useful for obtaining additional data or information at the time of submission.
You can utilize any standard HTML form control as the field element. Choose from:
Text Field
Text Box
Checkbox
Radio Button
Dropdown
Hidden Field
List Box
Checkbox Group
Provide the following information for each field:
Field Name: The name that will be used as a label next to your form field.
Default Value: The value that will be pre-selected or automatically inserted when the user first loads the page.
Bubble content: This is additional information about the field that displays as a tooltip when the user hovers over the field.
Required? Whether or not the field is required when submitting a ticket.
Label Justification: The positioning of the form label in relation to the form element.
For use in: Choose what departments this field is applicable with, otherwise it will not be displayed.
When a user submits a ticket from the public side, under an applicable department, the ticket fields will be displayed above the Subject box:
After the ticket is submitted, fields are displayed on the ticket admin page, and available to edit:
Provide the following information for each field:
