You can add POP accounts for the help desk software to retrieve emails from, and treat as support tickets.
Go to Administration > Email Parsing:
Add a new account by providing all of the necessary information:
When finished adding, click the "Test" link on the main page:
If the connection could be established, you should see a confirmation message along the top of the page:
When you need to check the POP account for new emails, click "Run" to start the process:
If emails are found in the POP inbox, they will be parsed and added as new tickets to the help desk system:
Instead of manually checking the POP account, you should set up a cronjob to run every five minutes for this file:
admin/cron.php
This will cause the emails to automatically be retrieved from the POP inbox at a set interval.
Please note: The POP inbox used here should not be accessed from any email client, or emails be downloaded from the server. This may cause the help desk software to not see new messages.
