A non-admin user account exists for regular contributors to your SupportTrio system. For example, if you worked in a software firm, your Q/A testers might be non-admin users, since they regularly issue trouble tickets, while your developers might be admin users, since they resolve them.
The non-admin user is one who has information retained in SupportTrio for them to make reviewing and submitting tickets a little more convenient. A non-admin user who submits a ticket, for example, will see their email address is already filled in. Moreover, they can also see a list of the open tickets as well as their closed tickets. Someone who is not a registered user of SupportTrio can only look up a specific ticket by its ID number or the email address of the issuer, or can request the list of open tickets be sent to an email address (which must be that of the one who submitted the tickets).
