Under the Tickets menu, you'll find a number of options for viewing your SupportTrio tickets.
The main page of the admin interface, which you'll be using most frequently, is the Your Tickets/Open Tickets Page. At the top of this page you will find a link to the last ticket that you viewed, for quick access, as well as a search box for basic ticket searching.
Beneath the menu-bar, you will find a horizontal list of ticket filters that you can use to display only certain types of tickets. For example, clicking the "+7 Days" filter button will alter this page to show you only tickets that are more than 7 days old. Once you have applied a filter to your ticket display, a Clear Filters button will appear, allowing you to return your ticket display to normal. You may also filter the tickets on display by department using the dropdown box at the right side of the page beneath the ticket list.
The tickets themselves are listed with checkboxes so that you may take actions on multiple tickets as necessary, and you may sort your list of tickets by Ticket #, Department, Status, Assignment, or Duration. You can add or remove columns by adjusting your display options, which are listed under the "My Display Options" tab in the box at the bottom right of your ticket display page. Other options in this tab box allow you to automatically assign a number of tickets to yourself for easy ticket management among multiple users, and to view the departmental distribution of tickets in the queue.
