Non-admin, or public, users can only access the public area of your support center. This includes the knowledge base, troubleshooters, the option to submit and view their own tickets, and any other options you may allows them access to.
You can add new public users as well as view and edit the information for existing users under Users->Non-Admin Users.
If you have a large number of public users that you'd like to transfer from another program, you may import them in CSV (comma-separated value) format on this page. During the import process, you will be given the opportunity to match up each of your user fields with a field that is present within the import file.
