Many helpdesk administrators find it useful to collect extra information from their users at the time of registration. SupportTrio allows you to set up an unlimited number of custom registration fields which will be automatically added to your registration form.
These fields can be plain text fields, or larger text boxes. Additionally, they can take the form of radio buttons, checkboxes, or dropdown menus.
Radio button and dropdown list fields all have the ability to display different values to the user than will be stored in your database. This is useful in the case that you should wish to emply a coding system, or in the case that your users might not understand the information if it were presented in the way that your staff may find easiest or most efficient.
In each of these cases you will need to enter your values in a specific format, with a single entry per line and each line containing the value your users will see followed by the value you would like to see, separated by two pipes, "||", such that a list of states might be formatted like this:
California||CA Florida||FL Illinois||IL
You must include both parts of each option regardless of whether you wish for the two values to be identical. In the case of states, for example, you could store the same value in your database that was being displayed to the users by adding your values in the following format:
If either the display value or the stored value are left out, or if your values are entered in any other format, you will experience problems with these field types.
