Please note that this article pertains only to version 2 of our Help Desk software. For version 3, please click here.
To modify your ticket id format you can open the following file:
/supporttrio/functions/function_custom.php
and look for the function:
function create_tid()
Comments are included in this area on how to adjust your ticket id.
Ensure that your ticket id is never less than 4 characters long and that if you are using a custom algorithm you have an algorithm that will always be unique.
