After you have properly set up your POP account you are going to want to set up email filters. Email filters will allow you to place the tickets created from emails into a particular department, delete certain emails, assign to specific users, etc.
For example:
1. Create a "Catch-All Filter" that directs incoming emails to a specified department.
2 Create a filter out the subject or body of incoming emails and direct them to an appropriate department.
3. Create a filter where the subject or body contains or equals a word or phrase. You can create a filter that forwards the filtered email to a specific department, assigns it to a specific admin user, or deletes the message before there is a chance to create a ticket. If you delete a message before it is created then you can filter out any objectionable material. Give the filter a name and you can set up an order of operation before clicking "Add Filter" to apply your filter.
