When a visitor submits a trouble ticket it may be useful, if not necessary, for them to provide some
additional information. Creating �Fields� gives the visitor this opportunity to provide this information.
In fact, by adding required fields, you can require the visitor to submit information. Fields for obtaining
user information can take the form of text fields, text boxes, checkboxes, radio buttons, dropdowns,
and even hidden fields.
Once you have added departments you can then begin populating them with fields. You can add
any number of fields to each of your departments. Scroll down to �Fields� in the dropdown menu
under �Departments� at the top or if you are already in �Departments� then scroll down to Fields in
the dropdown menu below options. Click �Go� beside the department you are working on when
�Fields� is visible in the dropdown menu. You will then be able to choose the following fields from a
drop down menu: text field, text box, checkbox, radio button(s), dropdown, and hidden field. Follow
the onscreen instructions after selecting he field you wish to use. You can select the order you wish
to use.
