Begin setting up your support system by creating easily manageable departments in accordance
with your needs. Adding new departments is relatively intuitive when you click on �Departments�
at the top. Once you add a new department you have a number of options available to you. You
should see an �Add Department� button on the bottom left. Give your department a description, as
well as, a title. You can specify how long your ticket is allowed to stay open until it closes automatically.
By default this number is 0 which means that it does not close automatically. There is a box
below this option which allows you to delete ticket fields when auto-closing a ticket. Next, choose
the list order you wish to place your department in.
