Our API is made to accept form POST and to output either serialized
array, XML output, or JSON serialized object. Your application should
support these in order to be able to communicate with our API. The API
is accessible via HTTP(S), so CURL or similar fetch method should be
used to obtain... 0.00
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Go to Administration -> Settings -> Ticket FieldsUse the top left dropdown bar to select the department you want to change the order of ticket fields for. In this example we selected General using the dropdown. Now that you see dotted lines by each field it means that the fields are now... 0.00
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In order to add a signature login to the software and click on Your Account at the bottom.Then Click on Your Info at the bottom of the screen.
and there you can set up Signature 0.00
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You can insert custom fields to your email templates or email notifications by clicking on Personalize on the Visual Editor screen when you edit templates.
For notification emails simply go to
Administration -> Settings -> Notification Messages
Click on Edit by one of the... 0.00
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Email
Notifications as well as modifying the subject line, from address, and
the content contained in the email notification is handled by
automations. First Go to Administration -> AutomationsFind the automation that applies to your notification. In this example we will modify the email... 0.00
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When logging into the help desk ensure that you are using a ticket
view that includes the condition the ticket was submitted under and that
the user you logged in has access to the department that the ticket
belongs to.Login as the absolute admin Go to Open Tickets -> Add & Manage ViewsEdit the... 0.00
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In Active Campaign Help Desk, there are a couple of different places where users can upload images for various uses within the software. If the software is installed on your own web server, and you have created additional user accounts within the system, you may have run in to a common problem... 0.00
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If the software is installed on your own web server, and you are experiencing problems with slow performance, there could be any number of reasons for this. The important thing to remember is that our software will function as best it can within the environment in which it is installed. In general,... 0.00
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There are three reasons your software may prompt you to run updater.php:
1. Something has changed on your server.
You would be prompted to run updater.php if the domain name, IP, server name, or directory in which the files are installed has changed. If this is the case, you will likely see... 0.00
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