General Settings
Set your site settings, as well as, other site settings on the general settings page. Begin by entering
in your site name; the support name to be used in the title bar and various areas of the public section.
Enter in your site specific information: logo location, homepage URL,... 0.00
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Mail Sending Settings
You can send mail using the Mail () default sending method or you can specify an SMTP server. The
Mail () sending method will use the default MTA, or Mail Transport Agent, such as sendmail, qmail,
etc. Use the �Force Sendmail� option only if the Mail () sending... 0.00
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POP Account Settings
POP Accounts are set up for incoming emails. You can set up any number of POP accounts. To add
a POP account, go to �POP Account Settings.� Enter in the address of your POP server (ie pop.
server.com), the port (default: 110), the user, and the password. 0.00
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Email Parser
The email parser takes your incoming email and creates tickets or applies them as replies to your
existing tickets. It handles all incoming email from any number of POP accounts. Email Filters allow
you to filter the route of new emails. The email parser checks to see if the email... 0.00
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After you have properly set up your POP account you are going to want to set up email filters. Email filters will allow you to place the tickets created from emails into a particular department, delete certain emails, assign to specific users, etc.For example:1. Create a "Catch-All Filter" that... 0.00
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The public main page is the site that your visitors view before logging into the support center. It
gives your visitors a list of options for handling their support while also registering in as an important
source of pertinent information. Your support system is set up using a basic set of... 0.00
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When enabled flood control safeguards your system from being flooded with tickets from the same user or same ticket. Flood control is a preventative measure against ticket flooding or inbox flooding through email parsing.
The following are conditions under in which tickets are removed:
1) ... 0.00
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