Begin setting up your support system by creating easily manageable departments in accordance
with your needs. Adding new departments is relatively intuitive when you click on �Departments�
at the top. Once you add a new department you have a number of options available to you.... 0.00
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When a visitor submits a trouble ticket it may be useful, if not necessary, for them to provide some
additional information. Creating �Fields� gives the visitor this opportunity to provide this information.
In fact, by adding required fields, you can require the visitor to submit... 0.00
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You can add preset auto-responses for each department. More times than not, you are going to
use Saved Responses when making frequently used statements to a ticket. Scroll down to �Saved
Responses� in the dropdown menu under �Departments� at the top, or, if you are already in... 0.00
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Email Confirmations are sent out as confirmation for posted ticket, tickets updated, tickets assigned,
and tickets forwarded notification. Scroll down to "Email Confirmations" in the dropdown menu
under "Departments" at the top, or, if you are already in"Departments" then scroll down... 0.00
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Your SupportTrio has a section for displaying announcements in the public section. Announcements
are also displayed prominently on the bottom left of your public main page. These announcements
are designated to inform visitors about effective changes before they come to you with support
with... 0.00
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