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KnowledgeBase

Companies and Users

In Help Desk version 3.x, companies can be created, and users added to companies.

Visit Administration > Users, then click the "Companies" tab:



Provide a name for the company, an optional SLA Plan, and allow privileges or auto-join to occur.





Once a company is added, you can apply public users to that company:





When public users of a particular company submit support tickets, the ticket will automatically inherit that company information:





Billing entries will also be auto-populated with that user and company information:






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