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KnowledgeBase

Customization

Articles

  • Can I use my own online and offline chat icons?
    Click on tabs:1. Tab: Admin2. Tab: Code3. Choose “Icon” 4. Click on "Upload your own icons"To add a set of icons, click on “add”. Double click on the empty space added under “Online” and “Offline” to open up the upload dialog. Choose and image from your machine and then click on...
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  • How do I add fields to the leave a message screen?
    Setting Up the Default Leave Message FieldsClick on tabs:1. Tab: Admin2. Tab: CustomizeChoose "Leave Message Fields".To add a new field, click on "Add".To edit existing field, double click on any one of the fields.To move a field down or up, click on the field once and click on "Move Down" or "Move...
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  • How do I add fields to the pre-chat screen?
    Setting Up the Default Pre-Chat FieldsClick on tabs:1. Tab: Admin2. Tab: CustomizeChoose "Pre-Chat Fields". To add a new field, click on "Add".To edit existing field, double click on any one of the fields.To move a field down or up, click on the field once and click on "Move Down" or "Move Up"...
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  • How do I change the color of the chat widget and chat screen?
    Click on tabs:1. Tab: Admin2. Tab: Setup3. Choose “Websites” (if not already chosen) Double click on “theme” to get the theme choices. You can choose a different theme for each website.
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  • How do I customize text?
    Click on tabs:1. Tab: Admin2. Tab: CustomizeChoose "Texts" and double click on your chat language. Use the Quick Search to look for the text you want to change, enter your new text under the Custom column and click Save.  The changes will be displayed after your next login. Click OK to close the...
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  • How do I upload an image to the visitor chat screen?
    There are two ways to do that:1. Upload a default image / logo for each website you create (under Admin->Setup->Websites)2. Each operator can upload his/her own image under “Settings” tab. This will override the default image
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  • How to setup Social Networks
    The buttons can be enabled from the Admin > Settings section, by filling in your social IDs and checking the corresponding boxes, for displaying the buttons either on the chat widget or window. The settings can also be customized for each of your websites, by going to Admin > Setup > Website and...
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