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KnowledgeBase

Maintaining SupportTrio

Information pertaining to maintenance of your SupportTrio software installation.

Articles

  • Upgrading SupportTrio
    You can check to see whether your copy of SupportTrio is up-to-date by going to Settings->Check for Updates. We are constantly improving SupportTrio, so if you experience any problems this is a good place to start; the problems you're experiencing may already be fixed. If you find that there is a...
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  • Using SupportTrio's Database Maintenance Utilities
    A number of tools for maintaining your SupportTrio database can be found under Settings->Utilities.Many of the utilities you'll find allow you to purge information from your database that may no longer be needed. For very active support centers, purging information from the database can help to...
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  • Finding and installing updates for SupportTrio
    Incremental SupportTrio upgrades including minor improvements, bug fixes, and enhancements are released periodically, and it is important to keep your software up-to-date in order to realize its full benefit. You can check to see whether any updates have been released since your last upgrade from...
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