Depending on your administrative settings you many need to click on the �Register/Login� icon
when you first begin. New users register by entering their name and email along with a username
and a password. They then need to respond to a confirmation email that is sent to the email... 0.00
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Submit Ticket
Click on the �Submit Ticket� icon to begin submit a new ticket. Select a department from the list
that follows. Average support time is displayed at the bottom so that the visitor knows what to expect.
When you have selected the department you are looking for click on... 0.00
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Lookup Ticket
Click on the �Lookup Ticket� icon to view, modify, or check the status of your existing ticket. To
lookup a specific user ticket type in the ticket # and email address associated with your account.
You can view your ticket to see if it was updated and also post a... 0.00
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By clicking on the �Announcements� icon you can view a list of all your announcements beginning
with the general and then moving onto the departmental. Additionally, you can view a list of your
�Latest Announcements� at the bottom left of your screen. �View All�... 0.00
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Visitors are encouraged to click on the �TroubleShooters� icon before submitting a support ticket.
Doing so can often lead to a quick resolution to the visitors support query. The troubleshooter will
carry you through a series of steps as it works you through to a solution. If no... 0.00
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