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Using Our Products in your language

Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available. If your language is not included in the list, do not despair: it is simple to translate our products into each of the languages you enjoy.

In your software installation directory, you will find a directory called "lang" where the language files are stored. Default language is always English, and so the "lang.english.txt" file is the base language file to start from if you would like to translate.

The first step is to make a copy of the lang.english.txt file. Name it according to the language you are tranlating into. For the purposes of this example, I'll use "Pidgin", so I would name my language file "lang.pidgin.txt" and open it up for editing in my favorite text editor. A program like Notepad or Textedit will do just fine.

Inside this file, you will find that each line contains a single language string that is used somewhere in the software, in the following format:
"% of total tickets" = ""
"%d Answered Questions/Articles" = ""
"%d Approved Comments" = ""
To translate our product, all that must be done is to fill in each line which the translated meaning. As such:
"% of total tickets" = "% ofay otaltay icketstay"
"%d Answered Questions/Articles" = "%d Answereday Estionsquay/Articlesay"
"%d Approved Comments" = "%d Approveday Ommentscay"
See how easy? You'll be using our products in your favorite language in no time!

NOTE: If you wish to use double quotes in your language string, you will have to "escape" them with a backslash like this:
"1) Category \"%s\" does not exists." = "1) Categoray \"%s\" doesn'tay exitays."
To modify a Character Set of a system to (for example) "windows-1252", you will have to find this line:
"utf-8" = ""

And to change that line in your language file to:
"utf-8" = "windows-1252"

You wish to use english language, but for some reason wish to call departments "Category"? No problem! Just edit lang.english.txt file and put the new name in quotes on a right side of equal sign (=). For example, find the line:
"Department" = ""
and change it to:
"Department" = "Category"

Once your language file is complete, simply go back into your General Settings page and select your language from the drop-down menu.

Updating your language file

Whenever we release a new version, and we add some new language strings (it is documented in our support forum), the procedure is this:
Open the original English language file from the ZIP file. At the end of that file you will notice a new segment delimited by date of distribution. Whenever we add some new language strings, they are appended to the end of English language file. That means that you will have to copy that new part, paste it at the bottom of your language file you are using, and then translate it as usual.
Your new strings will also be translated after that.

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