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KnowledgeBase

How to setup Operators

Click on tabs:
1. Tab: Admin
2. Tab: Setup
3. Choose “Operators” 
To add a new operator, click on “Add”.
To edit existing operator, double click on any one of the fields.

 

Fields explained:
Nickname - this nickname will be used and seen by the visitors while chatting.
Real Name - real name, will be seen by other operators.
Language - user interface language for this operator. Double click to choose from existing language packs.
Email - email address.
Password - password.
Access - is this an “administrator” or an “operator”? Double click to choose.
Departments - the departments that this operator is assigned to. Double click to choose from existing departments.




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