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KnowledgeBase

Billable Tickets and Reports

You can track hours and ticket quantity for billing purposes by making tickets billable, and recording the hours, minutes, and users involved. When viewing a ticket on the admin side, click the "Billing" tab, and check "Mark this ticket as billable":

Then, to add billing hours, click "Add billing entry" and provide the details:

Once you add billing entries, you can view each one by clicking "View past billing entries for this ticket":

To view overall reports for billable entries, visit the Reports > Billing Reports section:

Here you can see a breakdown of billable activity amongst companies, and filter down further to view specific users of each company:




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