KnowledgeBase

Most Recent Articles

• How to add a Knowledge Base Article
  To add a Knowledge Base article:  Click "Add" at the riight of your helpdesk Admin area, Select KB article, Choose your Category, Add your title...
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• Department Email Settings In Version 3
  Department email settings (specifically, modifying the "From" email address and name) from version 2 have been moved to another section of the...
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• Settings: Email Users
  You can send an email to your Help Desk users by visiting the Administration > Email Users section: Here you can compose an email that will be...
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• Ticket Priorities
  Ticket Priorities are applied to individual tickets, and are used to designate the level of importance. Go to Administration > Settings > Ticket...
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• Blocking Ticket Submissions
  You can block tickets from being submitted by specifying an IP address, email address, or domain. Visit Administration > Settings > Blockers:...
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• How the Anti Spam System Works
  One of the features that Help Desk has long supported is spam filtering, a constant concern when one publishes the email addresses used by your...
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• Login as any user with admin password
  Our software allows the main "admin" user to log in as any other user to the administrative section of the software. The idea is to bypass the need...
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• How to edit a ticket's subject
  To edit the subject of a ticket go to the view ticket page for that ticket (in the admin section) and double click the subject.   That will change...
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• Building a custom ticket ID
  Every ticket is issued a unique identifier which is used to locate that ticket in the system. That ticket ID is then included into all email...
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• Ticket Fields
  Ticket Fields are custom fields that users can include values for when submitting new tickets. This is useful for obtaining additional data or...
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